Shipping and returns:

  1. Do you ship worldwide?

    We are working on it at the moment, if you are interested in our products and you live abroad please send us an email at kendaka@takatof-egypt.com for your order, Contact us.

  2. How long does it take to ship?

    This depends on the size of your order.

    Number of products Glassware Textile
    1 – 10 1 working day 2 working days
    10 – 50 5 working days 6 working days

    For special orders and customization, please Contact us

  3. What if my glass item was delivered broken?

    Please notify us and we will immediately exchange it free of charge.

  4. What are the different methods for payment?

    Our shipping companies do offer Cash on Delivery or Credit Card on Delivery. When purchasing, kindly write to us in the comments if your preferred payment method is Credit Card on Delivery for us to notify the shipping company.

  5. Can I return or exchange my order?

    Our non-customized orders are exchangeable and returnable in the original packaging within 14 days from the delivery date, delivery fees are not refunded unless the product is defective, broken, or wrongly sent.

  6. Do you offer gift cards?

    We do, kindly contact us to request it.

  7. Do you charge any additional taxes on any product?

    No. All taxes and VAT are included in the price you see.

  8. Can I change my shipping address?

    We can easily change your shipping address if the parcel has not been dispatched yet. Cross your fingers and email us asap at kendaka@takatof-egypt.com  and we’ll take it from there.

  9. How do you calculate shipping fees?

    The rate is a standard rate of the shipping company, taking into consideration weight and volume. We only pass it on. (Sometimes it depends on the weight of the whole order too.)

  10. Can I cancel my order?

    Sure you can, email us within 24 hours at kendaka@takatof-egypt.com and we will cancel it immediately.